1. Protecting Your Privacy Is a Core Priority

At Ehkeely, we understand that seeking mental health support requires a safe space where users can feel comfortable and confident. Therefore, we are committed to protecting the privacy of your data and handling it confidentially and responsibly, whether it includes registration details, booking information, contact details, or information related to your use of Ehkeely’s services through the application or website.

2. Information We May Collect

We may need to collect certain basic information to provide the service properly, such as your name, phone number, email address, booking details, appointments, required specialty, and preferred method of communication. We may also record certain information related to your use of the application to improve your experience, such as the pages you use, your booking status, or your preferences within the platform.

3. How We Use Your Information to Provide the Service

Your information is used to help you create an account, choose the appropriate doctor or specialist, confirm session appointments, receive notifications, improve your user experience, and obtain technical or administrative support when needed. Your information will not be used outside the scope of operating or improving the service, except in accordance with the applicable rules concerning consent and the protection of the rights of both the user and the platform.

4. Confidentiality of Sessions and Mental Health Information

Any information you share during your mental health support journey is handled with a high level of sensitivity. It will not be accessed or shared except to the extent necessary to provide the service or in accordance with applicable professional and legal requirements. Ehkeely is committed to providing an experience that respects users’ privacy and supports their sense of safety when communicating with a specialist.

5. Sharing Information with Relevant Parties

Certain necessary information may be shared only with the selected doctor or specialist or with the relevant support team for the purpose of completing a booking or following up on the service. Users’ information is not sold or shared with parties unrelated to providing the service. Every effort is made to ensure that any sharing of information is limited to the minimum extent necessary and serves the user’s experience.

6. Updates to the Privacy Policy

This Privacy Policy may be updated from time to time to reflect the development of Ehkeely’s services or changes to operational and legal procedures. Your continued use of the application or website after an update is published means that you have reviewed the latest version of the policy. Therefore, we recommend checking this page periodically.